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Contact Center Executive
Customer Care Department, Islamabad
Apply By Jul 7, 2017
Job Description (total positions: 15, posted on: May 29, 2017)

JOB SUMMARY


Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.


REGULAR DUTIES/RESPONSIBILITIES



  • Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism

  • Process and escalate all customers requests following the processes and procedures as defined by the Customer Care direction

  • Serve all customers through defined channels (Call, E-mail and Web Chat)

  • Handle, follow up and resolve customer complaints

  • To perform other duties as assigned

  • Follow the companys rules.


JOB SPECIFICATIONS



  • Fresh Graduates may apply who have completed their studies and have no future plans for further studies.


KNOWLEDGE AND COMPETENCIES



  • Long term career orientation

  • Basic computer knowledge and technical skills

  • Strong communication skills

  • Handle work under pressure

  • Team spirit

  • Active listening

Industry
Telecommunication/ISP
Category
Client Services & Customer Support
Job Type
Contract ( First Shift (Day) )
Gender
No Preference
Age
16 - 25 Years
Minimum Education
Bachelors
Career Level
Entry Level
Required Experience
Fresh - 2 Years
 
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