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Contact Center Executive
Islamabad
Apply By May 4, 2017
Job Description (total positions: 10, posted on: Apr 4, 2017)

JOB SUMMARY

Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service and with the objective of assuring the customers loyalty.

REGULAR DUTIES/RESPONSIBILITIES

  • Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism
  • Process and escalate all customers requests following the processes and procedures as defined by the Customer Care direction
  • Serve all customers through defined channels (Call, E-mail and Web Chat)
  • Handle, follow up and resolve customer complaints
  • To perform other duties as assigned
  • Follow the companys rules.

JOB SPECIFICATIONS

  • Fresh Graduates may apply who have completed their studies and have no future plans for further studies.

KNOWLEDGE AND COMPETENCIES

  • Long term career orientation
  • Basic computer knowledge and technical skills
  • Strong communication skills
  • Handle work under pressure
  • Team spirit
  • Active listening

Industry
Telecommunication/ISP
Category
Client Services & Customer Support
Job Type
Contract ( Rotating )
Gender
No Preference
Minimum Education
Bachelors
Career Level
Entry Level
Required Experience
1 Year - 4 Years
 
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