(total positions: 1,
posted on: Dec 1, 2016)
Handling nationwide customers complaints, resolving & following up on technical issues like intermittent connectivity to provideexcellent quality of service, with the objective of ensuring the customers loyalty.
Configuration of WiMAX CPEs & access points, port forwarding for DVRs, biometric & servers.
Coordination with different departments to resolve network related customer complaints.
Attending /conducting various in house trainings/meetings.
Preparation of reports.
Follow the companys SOPs and policies.
Education and/or Experience:
Bachelors / Master's degree in Computer Science, Engineering or related discipline.
Cisco certification would be an advantage.
Command on Microsoft Office
Knowledge of Wi-Max technology, IP, VOIP, routers & switches.
Flexibility in working hours accordance with business requirements.
Must be an excellent team player.
Active listening & fast learner.
Initiative taker and self-motivated
Exquisite presentation and report writing skills.
Category Client Services & Customer Support
Job Type Full Time/Permanent ( First Shift (Day) )